Communications & Training Officer

Job Introduction

The Hackney Carriage & Private Hire Licensing Service is responsible for the licensing, inspection and enforcement of Hackney Carriage and Private Hire drivers, vehicles and operators across the Bradford District.  The key objectives of the service are to promote public safety for the public using taxi and private hire vehicles.

We are looking for a Customer Service, Communication & Training Officer to join the Customer & Business Support Team. This role is an opportunity to make a real difference in our vibrant and diverse city. 

 The main responsibilities of this role:

• Proactively build and maintain effective working relationships with a wide range of stakeholders and assist with specific projects. Deal with the public and the trade regularly. Liaise with other authorities to share best practice and experiences. Attending meetings as required
• A working knowledge of legislation that regulates hackney carriage and private hire licensing. Good communication skills, both written and oral, to deal confidentially and diplomatically with a range of audiences. Ability to prepare non-standard letters, create letter and email templates and train staff on the use of such.
• Responds to complaints and enquiries from service users, member of the public, elected members and public services including the police. Prioritise and manage own workload effectively and in a timely manner, when necessary carry out investigations, conclude and communicate the outcomes
• Ability to handle private, confidential and sensitive information. Respond to FOI, SAR, NR3 and associated requests. Ensure confidentiality, evidence integrity, data protection (GDPR), information security and regulatory requirements are met. 
• Support the Service with the development & delivery of training packages to prospective/existing licence holders across all mediums including E Learning.  Review and select content appropriate to the target audience.

How to Apply

If you are interested in joining our team and would like some further information, please contact [Name of Recruiting Manager or Nominated Person] on [Contact Number] or email [Email Address]. 

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equal Opportunities 

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

 The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.