Job Introduction
Bradford Adult Services, Adult Social Care department operate Safe & Sound, a 24-hour community alarm service that provides a monitoring provision to older and vulnerable people throughout the Bradford and Airedale district.
Our aim is to provide peace of mind and emergency support to users within their own home via the use of Technology Enabled Care.
As a Control Operator you would be the main point of contact for our Safe & Sound users and will assist in coordinating responses according to individual need and departmental procedures.
You will work alongside several internal and external agencies:
- Internal agencies such as B.E.S.T, social workers and support workers
- West Yorkshire Fire and Rescue
- GPs and District Nursing Teams
- Yorkshire Ambulance Services
- West Yorkshire Police
- Carers Resource
- Homecare Providers
- Family members
- External Housing schemes
You will be required to record, maintain and communicate relevant information both in writing and verbally, in line with the Councils GDPR and data protection policies.
You will be expected to have an understanding of the needs and issues faced by vulnerable people within our communities.
You must have customer service experience including knowledge of telephone information/advice work and an ability to write concisely and legibly, together with experience of using computer systems/information technology. A background or understanding of the social care sector is desirable. We are looking for candidates who can work under pressure, making deployment decisions in line with service level agreements.
You must have at least 3 GCSE grade A-C or equivalent, to include English, or additional experience demonstrating skills and knowledge at this level. A qualification in Health and Social care is desirable but is not essential.
Benefits of becoming an employee with Bradford Council`s Department of Adult Social Care.
- Enhanced Pay for Weekend and Bank Holiday Working
- Enhanced Pay for Night Working.
- Generous Annual Leave Entitlement
- Comprehensive Induction Process
- You will become part of a diverse and supportive staff team.
- Fully Funded Training & Development
- Opportunity to Achieve Professional Qualifications
- Opportunity to Progress
- A Range of Career Pathways
- Access to Employee Health & Wellbeing Services
- Opportunity to join the West Yorkshire Pension Scheme
Please refer to the Job Profile for full details of experience and qualifications required for this post.
For further information regarding this post please contact Lindsay Summers, Safe and Sound Team Leader on 07484 535311 or email lindsay.summers@bradford.gov.uk
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
