HC/PH Customer & Business Support - Team Leader

Job Introduction

The Hackney Carriage & Private Hire Licensing Service is responsible for the licensing, inspection and enforcement of Hackney Carriage and Private Hire drivers, vehicles and operators across the Bradford District.  The key objectives of the service are to promote public safety for the public using taxi and private hire vehicles.

We are looking for a Team Leader to join the Customer & Business Support Team. This role is an opportunity to make a real difference in our vibrant and diverse city. 

The main responsibilities of this role are: 

• Lead and develop teams to ensure provision of the best practicable level of customer service, communication and overall business support including financial, procurement and recruitment to the Hackney Carriage & Private Hire Service.
• To ensure proper determination of complaints about service provision and similar.  Engage with members of the hackney carriage and private hire licensed trade, customer groups and similar interested parties to seek their views on service provision though a variety of means including face to face meetings, newsletters/social media etc. (as appropriate)
• To take operational supervision of the relevant customer and business support area, ensuring that resources are used effectively to address priority issues. Set, report against and achieve performance and quality standards and targets and outcomes on an individual and service basis to optimise service delivery. This will include taking appropriate action where delivery falls below target
• Ensure that all activities of the team are carried out in accordance with a wide range of legal requirements including Equalities and Human rights legislation.
• To prepare accurate information in response to freedom of information and similar requests and help determine when exemptions from releasing information should apply. To ensure security of data and information in compliance with the Council’s Information Security policy, Data Protection legislation and GDPR 2018..
• Responsible for the supervision of staff individual work programmes which ensure that all statutory deadlines, procedures and other performance measures including those relating to customer satisfaction, customer service levels, service KPI’s and the wider aims of the business support teams are, taking appropriate action where delivery falls below target.

How to Apply

If you are interested in joining our team and would like some further information, please contact Elisabeth Spencer by email on elisabeth.spencer@bradford.gov.uk 

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .

Equal Opportunities 

We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. 

 The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.