Job Introduction
Are you passionate about delivering exceptional IT support and customer service? Join the City of Bradford Metropolitan District Council’s IT Services team and play a key role in supporting our organisation’s technology needs. As part of our Infrastructure & Desktop Services group, you’ll be the first point of contact for end-user IT support, helping us maintain high service standards and drive innovation across the Council.
Role Description
As a 1st Line Desktop Support ISP, you will:
- Act as the first point of contact for IT service requests and incidents, providing accurate diagnostics and resolutions.
- Deliver an excellent customer focused service and ensure a positive end-user experience during every interaction.
- Use IT service management tools and follow ITIL processes to maintain accurate records and contribute to continuous improvement.
- Support and advise end-users on Council IT systems, including desktops, laptops, VPN, and Microsoft technologies (Windows 11, Office 365).
- Collaborate with colleagues to identify and resolve technical issues, implementing preventative measures where possible.
- Maintain confidentiality and comply with relevant legislation (DPA, FOI, Child Protection Act).
- Stay up to date with technological advancements and contribute to service enhancements.
- Occasionally deputise for the Senior ISP or Team Manager.
What We’re Looking For
- Significant experience in an ICT service operations environment.
- Knowledge of ITIL protocols and IT service management tools.
- Strong understanding of desktop technologies, remote access, and EUC (End User Computing).
- Excellent communication and customer service skills.
- Ability to work collaboratively and solve problems effectively.
Why Join Us?
- Be part of a forward-thinking IT team committed to service excellence.
- Opportunities for career development and progression.
- Work in a supportive environment that values innovation and collaboration.
- The opportunity for hybrid working
How to Apply
If you are interested in joining our team and would like some further information, please contact Rita Collingwood on 01274 434090 or email rita.collingwood@bradford.gov.uk
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
