Job Introduction
Delivering excellent customer service, the 2nd Line support team handles 80% of the organisations and BCFT, IT requests for end user support. Maintaining a good collaborative working with other team withing IT Services and other stakeholders throughout the district and beyond.
Role Description
We are looking for a ISP Service Operations to join our dedicated team, as part of Infrastructure and Desktops Services in Department of Corporate Resources. This role is an opportunity to make a real difference in our vibrant and diverse city.
The main responsibilities of this role:
- Established experience working in an ICT service operations using skills identified at Level 1 skills matrix.
- Provide excellent customer service skills, in support customer's, service requests and incidents withing agreed SLA.
- Support the continuous improvement of the service, collaborating with colleagues, wider IT Services team and stakeholders.
- Manage own workloads aligning with service needs and expectations with agreed SLA
- Contribute to the ongoing service improvements in 2nd Line Team.
- Manage the access to highly confidential, personal, financial and political and commercially sensitive information.
- Ensure compliance with the appropriate policies, procedures and guidelines.
How to Apply
If you are interested in joining our team and would like some further information, please contact Wendell James wendell.james@bradford.gov.uk or Gurninder Singh. gurninder.singh@bradford.gov.uk
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
