Job Introduction
The desktop 3rd line team is part of the Service Operations service, its primary responsibilities are for the management of the council's end user desktop estate and infrastructure.
We are looking for an experienced 3rd line support engineer to join our dedicated team in the IT Services Department. This role is an opportunity to make a real difference in our vibrant and diverse city.
The main responsibilities of this role:
- Advanced desktop support at a 3rd line level within a Wintel environment
- Supporting virtual desktop environment – Windows Hyper-V and RDS
- Support of endpoint enterprise management technologies
- MDM - Microsoft Intune and Autopilot, Samsung Knox
- Active Directory on premise and Azure/Entra
- Endpoint personalisation and environment - GPO, Powershell, Ivanti
- SMB Shares and NTFS security
- Software patching and Windows Update
- Proxy and Web Content Filtering
- Exchange Online – Management of mailboxes, resources and distribution groups
- Secure Print
- Secure Email
- Remote Access - VPN
- Remote Control
- Support of core endpoint applications
- Windows 10 and 11 Enterprise OS
- Microsoft Defender for Endpoint
- Microsoft Windows Firewall
- Apps for Enterprise
- Microsoft Teams including Teams Rooms
- Assistive software, e.g. Dragon, Supernova
- PDF Software, e.g. Foxit, Adobe
- Operational understanding and experience of networking: TCP/IP, DNS, DHCP, MFA
- Service Management: Use of ITSM tools e.g. Cherwell, BMC Remedy, ServiceNow
- Working to SLA’s and core ITIL framework
How to Apply
If you are interested in joining our team and would like some further information, please contact Kamal Chouhan on 07582 100845 / kamal.chouhan@bradford.gov.uk
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
