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ISP Service Operations - Core Infrastructure Support

Please Note: The application deadline for this job has now passed.

Job Introduction

Join the Core Infrastructure Team at Bradford Council! Our team is committed to ensuring that essential services and systems are available, reliable, efficient and secure. We play a vital role in maintaining the backbone of operations, making sure everything runs smoothly and effectively. 

 

We are looking for an experienced Core Infrastructure engineer to join our dedicated team in the IT services Department. This role is an opportunity to make a real difference in our vibrant and diverse city. 

 

Main responsibilities of this role:

  • Technical lead for managing and implementing projects
  • Service Management: use of ITSM tools (e.g Cherwell, BMC Remedy and ServiceNow) to manage customer incidents and service requests
  • Working to SLA’s and core ITIL framework
  • Creating and maintaining technical documentation
  • Support (configure, manage, monitor, troubleshoot and optimise) technologies below*: -
    1. Windows Server operating system
    2. Windows Server roles – AD, DNS, DHCP, ADCS, WSUS, etc
    3. Server virtualisation technologies – VMWare, Hyper-V, Azure etc
    4. Storage technologies – NetApp array, FC SAN
    5. Backup technologies – NetApp SnapCenter, Veeam, Azure Cloud Backup etc
    6. Email – MS Exchange Online, Defender for Exchange, SMTP, SPF, DKIM and DMARC etc.
    7. Security Tools – MS Defender for Server, Tenable, SentinelOne etc
    8. Microsoft 365 Platform – EntraID, Connect Sync, Conditional Access, Application SSO etc
    9. Application load-balancing/publishing/reverse proxy – Citrix Netscaler etc 

*Demonstration of understanding core concepts based on other similar tools is acceptable


How to Apply

If you are interested in joining our team and would like some further information, please contact david.wilkinson@bradford.gov.uk

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .

Equal Opportunities 

We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. 

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.

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