Job Introduction
The Accounts Collection Team is responsible for collecting and recovering over £500m per year of Sundry Debts on behalf of numerous services across the Council.
The post holder is responsible and accountable for the performance, day to day management and attendance of up to 8 (full time equivalent) Accounts Collection Specialists and Officers, including home workers ensuring that individual accounts are administered correctly and collected and recovered in accordance with relevant legislation, Council and Government Policy and the Quality and Performance standards prescribed by the Service and /or the Council.
To assist in the promotion of an effective and efficient debt collection culture across the Council by actively promoting, developing and improving the collection of monies owing to the Council.
The main responsibilities of this role:
- Responsible for the day to day resource management of the team, including carrying out performance appraisals and informal review meetings, chairing team meetings.
- Analysis of debt collection management information
- Responsible for ensuring effective liaison and dialogue with all Council Departments and Services, debtors, service users, other service groups and external partners or agencies and assist in liaising with external suppliers and negotiating contracts as appropriate.
- Deal with customer complaints.
- Assist in developing and implementing strategies, systems, working practices and procedures affecting Accounts Receivable ensuring that all relevant legislation and/or policy changes are interpreted, communicated and implemented.
About You:
- The ability to work on your own, showing initiative and confidence in making decisions.
- Be enthusiastic and creative to identify areas of change.
- The ability to communicate with a wide variety of customers both internal and external.
- Support and implement management decisions.
- A good team player.
- Knows and understands how to analyse, interpret, and present complex information from a variety of sources.
How to Apply
If you are interested in joining our team and would like some further information, please contact Steve Beanland Recruiting Manager on 07976 739148 or email steve.beanland@bradford.gov.uk.
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
