Job Introduction
This is an exciting opportunity to play a key role in the Council’s Customer Contact Transformation Programme. We are looking for 1 Digital Customer Liaison Officers to map customer journeys, identify options for improvement with the services, review ‘as is’ and create ‘to be’ processes making best use of technology. Develop and embed with the services new service design and processes for external contact management moving to a digital by choice model.
Working with Customer Services Teams, the Council’s Transformation Team and IT and co-ordinating closely with services across the Council, you will develop end to end digital solutions to deliver business change, using a high level of skills, knowledge and experience to actively contribute to the successful implementation of major change and transformation for external Contact Management Support.
Your focus will be on the Customer Contact Transformation Programme and you will report to the Head of Customer Services and Welfare. You will have strong communication and negotiating skills and the ability to understand and interpret the drivers for effective service business change. You will develop, organise and action the compilation of test scripts and revised processes, identifying dependencies and participants required to mitigate the risks to system quality, obtaining stakeholder support and communicating new developments.
For further information regarding this post please contact Joanne Conlon: joanne.conlon@bradford.gov.uk
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
