Job Introduction
Innovate UK Business Growth, delivered locally with partners as part of Economy ＆ Development Services, is a service providing support to companies to help them innovate and grow their business in the UK and Internationally.
A temporary vacancy has now arisen for a Project Support Officer, to provide project support to Innovate UK Business Growth in the UK, in particular by acting as the first contact point for companies using the national telephone service, e-mail and website contact form. The postholder would be expected to fulfil a wide range of support tasks, including:
- Establishing the location and needs of customers who contact the national enquiry service and referring them to the most appropriate regional partner for further information and advice;
- Referring those not eligible for Innovate UK Business Growth support to other parts of the business support ecosystem, for more appropriate support;
- To provide efficient and effective project support to the Economy & Development Services;
- To lead as first point of contact on the Innovate UK national enquiry gateway website and hotline and process the enquiry within the IUK BG consortium or to relevant stakeholders as appropriate;
- To have responsibility and accountability for updating the CRM with all records of correspondence with clients and enquiries and lead on the reporting function for all statistics as requested by the Innovate UK central team.
An ability to deal with customers (over the telephone, by e-mail and face-to-face) and to establish their needs quickly and efficiently is vital to this post, as is an ability to use a range of IT systems and office equipment. The postholder must also be organised and have an ability to prioritise workloads appropriately. The postholder must be able to understand partnership working including with private sector partners.
How to Apply
For further information please contact Emily Harrison on 07855 177030 or email Emily.Harrison@iukbg.ukri.org
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
