Job Introduction
Business Admin Support Officer - Emergency Duty Team
We are looking for a flexible and experienced Administration Officer to join the Department of Adults Social Care, predominantly supporting its newly developed Adults Emergency Duty Team (BASC-EDT) . You will assist in the provision of a flexible, proficient and constructive clerical, administrative and service dealing with generic and service specific duties. You will be required to provide prompt and effective information, advice and access to services provided by Departments to colleagues, members of the public, other public sector bodies and external agencies. You will deal with and resolve requests for advice/help.
To provide a wide range of administrative functions to Officers/Managers to include:
- To maintain filing and information systems and to retrieve and disseminate information as appropriate to the needs of the service.
- To deal with internal and external customers both face to face and over the telephone.
- Reception and telephonist responsibility, taking and distributing messages and responding to routine enquiries, letters and emails, logging and scanning of post/documentation.
- Maintaining financial information systems and processing orders and invoices in line with internal and external Audit standards and Council Procurement procedures and policies.
- Maintaining a range of information systems in line with service guidelines and procedures; Interrogation of information databases and inputting to forms/databases, completing enquiries as appropriate.
- Organise diary management and appointments, arranging meetings, taking, writing up and circulating minutes and agendas and assisting with the arrangements of events / conferences.
- Assist in the distribution of information and publications within and outside the Council, including the maintenance and updating of mailing and distribution lists.
- Provide financial and performance information to assist in the completion of internal and external financial and performance requirements including interrogation of information databases and inputting to forms/databases, completing enquiries as appropriate.
- Able to diffuse potentially harmful situations and support colleagues in dealing with difficult situations and intervene as necessary.
- To review existing systems and make recommendations for improvement including organising, maintaining and ensuring continuous development and improvement to the service
- To support work on one off projects using more complex software where necessary.
- Participate in any specialist groups, contribute to the resolution of issues and assist in the development of new procedures to address new issues or operational methods
- To participate in in-service training and other training programmes as required and maintain personal and professional development in order to meet the changing demands of the post.
- The post holder will make frequent decisions using judgement within established systems and procedures, regarding work and priorities.
Due to the Governments Fluency in English Duty for posts where employees speak directly to members of the public the post holder is required to meet the Lower threshold level – where the person is able to demonstrate that they can during the interview:
a) Use a wide range of simple words and a standard English sentence structure to express much of what they want to.
b) Maintain a conversational flow even though they pause to think of the correct words or sentence structure in order to express themselves.
How to Apply
If you are interested in joining our team and would like some further information, please contact Hamza Madni on 07598828597 or email hamza.madni@bradford.gov.uk.
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
