Job Introduction
An opportunity has arisen within the service area Neighborhoods and Customer Services for an Officer to join our Parking Services Team.
You will be responsible for:
- Investigating, assessing and responding to all informal and formal representations against parking and bus lane Penalty Charge Notices.
- Following agreed criteria and within the correct timeframe.
- The progression of Penalty Charge Notices through set procedures to an appropriate outcome.
Required experience:
- Experience in a front line customer related field and in communicating with customers in both written and verbal form.
- NQF Level 3 or equivalent in a relevant subject or evidence to support ability to work to that level
- Ability to use knowledge of Health, Safety and Environmental policies, procedures and regulations including risks in own area of work
- Able to use a range of complex IT packages relating to area of work
- Ability to adopt a process of continual improvement and suggest ways of working more efficient and effectively to improve service delivery.
- Knows and understands how to use, interpret, handle and communicate information
- Able to communicate sensitively and in an appropriate manner which considers the diverse needs of our communities
- Able to demonstrate excellent written skills, write reports and draft documents in a logical and accurate manner.
- Provide advisory/regulatory advice within a customer focused service delivery organisation
- Completes clerical and administrative work with accuracy and attention to detail
- Demonstrate understanding of the organisation its role in the communities and what it has to offer customers
You must be able to provide a professional customer service via the telephone, ensuring that customer calls are handled in a helpful manner and assist in the administration of the department’s parking permit and contract systems.
An enhanced disclosure check with the Disclosure and Barring Service will be undertaken for this post.
How to Apply
To find out more about the position, please contact Sulvinder Ram, Parking Services Supervisor on 07811088530 or email: sulvinder.ram@bradford.gov.uk
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
