Customer Planning Coordinator

Job Introduction

We have vacancies for a Customer Planning Co-ordinator based in the PTS Transport Service at Shearbridge depot and Margaret McMillan Towers. 

We are looking for an individual who can plan, schedule and deliver transport/travel assistance for vulnerable children and adults with special educational needs and/or disabilities, twice daily, in compliance with statutory and legislative requirements.  

As a member of the PTS Planning Team, the post holder will be required to manage the day to day planning operation and implementation of a safe, compliant and cost efficient service for approx 300 home based SEN Passenger Escorts and 160 depot based PTS Bus Drivers and Escorts and ensure the smooth operational running of the PTS Planning function.

Duties include: planning client centred transport/travel assistance (PTS minibus or contracted taxi), manning service desks during duty hours, responding to daily variations to ensure minimal disruption to the service, maintaining accurate records of daily staff attendance in accordance with the relevant   policies and procedures, contribute to the recruitment, training, development and performance management of PTS drivers and escorts Home based and Depot , demonstrate effective administrative and financial management skills and comply/contribute to health & safety management.  Please see the Job Profile for full details.

You should have excellent customer service skills, be well organised and be able to work in a fast moving and very busy office environment therefore we are seeking an enthusiastic and committed individual, highly motivated in meeting the needs of both the employer and the customer.

It is essential that you have:-

• Experience of co-ordinating people and planning resources
• Well developed customer service skills
• Are highly organised and efficient
• Empathy and understanding of vulnerable customers with special needs
• Ability to communicate effectively at all levels within a demanding environment
• High level of numeracy and computer literacy
• Knowledge of the Bradford and District geographical area

Please note: The PTS Planning Office is open from 6.30am until 5.00pm therefore Customer Planning Co-ordinators are required to work within a range of start and finish times to meet operational needs. 

How to Apply

If you are interested in joining our team and would like some further information, please contact Joanne Plummer on joanne.plummer@bradford.gov.uk

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .

Equal Opportunities 

We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. 

 The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.